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  1. Support Hub
  2. FAQs
  3. Product troubleshooting

Product troubleshooting

  • My jetboard is making a pulsating noise / running slow
  • Understanding ride time and top speed
  • Damaged impeller
  • The battery is not charging even though it is connected properly
  • I can't find my battery via the Battery Optimizer feature
  • Water got into the system connector of the jetpack
  • Water got into the system connector of the battery
  • The hand controller isn’t charging
  • The hand controller LED lights are not activating when the throttle is pressed
  • The hand controller is not pairing with the jetboard
  • How to detect & handle damaged Lithium-ion batteries
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