Skip to main content
Support Hub Help Center home page Support Hub
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Support Hub
  2. FAQs

FAQs

Product use

  • The Radinn Manual
  • What is the Radinn app used for?
  • Onboarding your jetboard and battery
  • Inserting the battery into the jetboard
  • Connecting your jetboard to the Radinn app
  • Removing the battery from the jetboard
See all 13 articles

Product maintenance

  • Maintaining the jetboard after riding
  • Maintaining the battery
  • Cleaning the jetpack connector
  • Cleaning the battery connector
  • How do I dispose of retired boards/jetpacks/batteries?

Product tips & tricks

  • How to test the jetboard on land
  • How to use your fins
  • How to get standing

Product troubleshooting

  • My jetboard is making a pulsating noise / running slow
  • Understanding ride time and top speed
  • Damaged impeller
  • The battery is not charging even though it is connected properly
  • I can't find my battery via the Battery Optimizer feature
  • Water got into the system connector of the jetpack
See all 11 articles

Sales & logistics support

  • What is included in a jetboard kit?
  • How can I check the delivery status of my order?
  • My shipment arrived damaged. What should I do?
Support Hub
Powered by Zendesk