If your jetboard is making a pulsating noise or running slow, it’s likely because your gear has not been onboarded properly. Radinn batteries and jetpacks are delivered with factory settings and have to go through a manual onboarding in order to unlock their full power.
See the article Onboarding your jetboard and battery to learn how to unlock the factory settings.
If you've executed the onboarding procedure but your gear is still running slow, submit a request with our Product Support team and they will assist you.