This is normal. The likely cause is that your jetpack was not onboarded properly and only has access to limited power. Note that all our batteries and jetpacks are shipped with factory settings and must go through a manual onboarding procedure to be activated. If you have not yet executed the onboarding procedure, follow the steps below. If you have already executed the onboarding procedure, simply toggle the jetpack settings in the Radinn app - set the jetpack first to 'EASY' and then to the highest setting in your configuration ('STANDARD' or 'PRO').
ONBOARDING PROCEDURE
1) Carefully insert the fully-charged battery into your jetboard using the front and rear grips. DO NOT attach the magnet key at this point. If you’ve also received a new jetpack, be sure to install it into the board before inserting the battery.
2) Download and sign into the Radinn app. Register as a new user or login to your existing account. Keep the device in hand and follow the steps outlined in the app.
3) When the board is connected to the app it will scan for firmware updates (see chapter "What are firmware updates" for more). When the update is complete the jetpack and the battery will unlock.
4) Have more than one battery? Install the additional batteries and repeat steps 1-3.
5) Start marking waves!
