Watch the tutorial below to ensure that you’re charging the hand controller correctly.
If the problem persists, follow the steps below:
- Reset (disconnect & reconnect) the inductive charger plate from the power source
- Once reconnected, confirm that the charging plate is active (the indicator lights are flashing)
- Activate the hand controller by pressing the thumb throttle all the way down for up to 5 seconds; then set it on the inductive charging plate
- Make sure the hand controller is centered on the charger plate between LED lights 4 and 5 — you may have to move the controller around a bit and try slightly different spots if it does not at first activate
If none of the above steps help, submit a request with our Product Support team and they will assist you. Make sure to include your jetboard ID in the request.