Here's how you charge your hand controller correctly
If this doesn't work you can also try these steps:
1) Reset (disconnect & reconnect) the inductive charger plate from the power source. Confirm that the charging plate is active (indicator lights are flashing)
2) Activate the hand controller by pressing the throttle all the way down for up to 5 seconds, before placing it on the inductive charging plate
3) Make sure the hand controller is centered on the charger plate. The center of the hand controller is located between LED lights 4 and 5.
If none of the above steps help, you can submit a support request and we will get back to you with further instructions. Please make sure to fill in the ID of your jetboard.