The hand remote is not pairing with the board. Fredrik Ardmar May 29, 2020 11:39 Updated Please submit your details into our support form and we will get back to you with further instructions. Related articles I can't connect my board to the Radinn App. The battery is not charging even though it is connected properly. Water got into the connector of the board/ the battery. What do I need to do? How do I dispose of non-working boards/jetpacks/batteries? How do I connect my jetboard to the Radinn App? Comments 0 comments Please sign in to leave a comment.